Frequently Asked Questions
What is an Independent Living Center?
An independent living center (ILC or CIL) is a consumer-directed, non-profit organization that provides an array of services, including peer support, information and referral, independent living skills training, advocacy, community education, personal care and service coordination. Independent Living Centers also provide information and access to assistive technology.

What is the criteria for participation?
Be on the MR/DD request for services registry (RFSR); or currently receiving waiver services, meet the medicaid certification eligibility, meet the health and welfare requirements, meet the ICF/MR level of care.  A resident of Louisiana and at least three years old; and be a citizen of the United States or qualified alien.

How much will service at Total Assurance cost me?
Payment sources are Medicaid and Private.

How do I apply for Social Security Disability or SSI?
Call 1-800-772-1213 (the Social Security Administration's nationwide phone number/teleservice center) and make an appointment.

What if I am denied SSD or SSI?
Call 1-800-772-1213 and have the appeal forms sent to you. If you get denied again, call and request the next set of appeal forms. Mail them within 60 days of the date stamped on the denial.

What if I am denied services from the Department of Social Services and I think they made a mistake?
Call DSS (1-800-732-8919) and request a "Fair Hearing". This is a meeting where someone higher up could review the issue and makes a new decision.

How do I get a "Handicapped Parking" placard?
For the little card that hangs from your mirror, contact the municipal clerk in the city in which you live.

For a handicapped license plate, call the Louisiana Office of Motor Vehicles (1-877-368-5463) and have the application mailed to you, or pick one up at your local Office of Motor Vehicles.

In either case, you will need to have a doctor sign the form to verify that you have a legitimate disability that qualifies you for handicapped parking.

Following the path to Total Assurance